Overview
At YIWU MOQIAO TRADING COMPANY, we value your satisfaction and strive to provide high-quality products and reliable services.
This Return & Refund Policy explains the terms and conditions under which you may request a return, replacement, or refund for purchased goods.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Eligibility for Returns
To be eligible for a return or refund:
A valid proof of purchase (order number, invoice, or receipt) is required.
The request must be made within 7 days of receiving your order.
The product must be unused, unworn, and in original packaging.
Please note that customized or special-order items are not eligible for return unless defective.
Non-Returnable Items
We do not accept returns for:
Items returned without prior approval from our team.
Products damaged due to misuse or improper storage.
Clearance or discounted items.
Customized goods (with logo, size, or packaging personalization).
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {telford2021@126.com} for questions related to refunds and returns.